(UK, Western Europe, Central Europe, Eastern Europe)These Terms of Sale apply to Western Europe, Central Europe, and Eastern Europe, except Bulgaria, Croatia, Norway, Romania, Slovakia, Switzerland, and Turkey, which are governed by different terms.
Please read these Terms of Sale carefully before ordering Products online from the elizarova online by LYIN&SYANG LTD, company license number 13222894, 7United Kingdom, London, 20 Chandos Avenue, W5 4ER
APPLICABILITYYou are reading these Terms of Sale ("Terms of Sale") because you are using a elizarova online website, digital experience, social media platform, mobile app, wearable technology, or one of our other products or services, all of which are part of elizarova online by LYIN&SYANG LTD, company license number 13222894, 7 United Kingdom, London, 20 Chandos Avenue, W5 4ER (hereinafter referred to as "Platform"). These Terms of Sale create a legally binding agreement between you and elizarova online and its affiliates (which we may refer to as "elizarova online," "we," "us," or "our") regarding orders placed for products available on the Platform. elizarova online may revise these Terms of Sale without notice by posting revised Terms of Sale on its Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase. Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. Your use of the Platform is also governed by elizarova online Privacy Policy. The Terms of Use are incorporated herein by this reference
.PLACING ORDERS ON THE PLATFORMELIGIBILITY TO ORDER
To place an order on the Platform, you must be at least 16 years old, or older if that is required under applicable law to enter into an agreement with elizarova online, and a be consumer - not a reseller.
NO PURCHASE FOR RESALE
The Platform is intended solely for elizarova online to sell Selizarova online products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of elizarova online product by someone who resells, or intends to resell, the elizarova online product to others (consumers, businesses or any third party). If elizarova online believes you are involved in purchase for resale, elizarova online reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.
HOW TO ORDER
You need an email address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes designing customized items, adding items to your shopping bag and submitting your order.
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped ("Order Confirmation"). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the "Contract"). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT
Fulfilment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
- the product is not available;
- your billing information is not correct or not verifiable;
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement with elizarova online;
- you are a reseller;
- there was an error in the price displayed on the Platform; or
- we could not deliver to the address/email provided by you;
- due to an Event Outside Our Control (see below).
DATA CHECK
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.
PRICE/PAYMENTPAYMENT METHODS
You can pay the order by credit/debit card via payment gateway allocated to elizarova online at the checkout page, or you will be provided with payment link by email. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
PAYMENT PROCESSING
If you pay by credit/debit card, or by bank transfer (only available for bulk orders and corporate clients), we will start delivery (customized (elizarova online materials) after we receive your payment. This may take several days. In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be cancelled. Payments can only be processed if the billing information can be verified.
TITLE TRANSFER
We retain title in any product(s) until we have received full payment for such product(s).
PRICES AND CURRENCY
The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable.
Prices are quoted in local currency. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing.
YOUR TOTAL PRICE
The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
PRICE CHANGES
The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.
SHIPPING & DELIVERY
DELIVERY – WHERE AND WHEN
We do not send orders on certain public holidays. We can only fulfill an order to a delivery address/email which is mentioned during checkout.
SPLIT DELIVERY
Where possible, we try to deliver all items which you have ordered at the same time. However, please note that due to the fact that customized (elizarova online) products/lessons/materials are made individually, an order for multiple customized (elizarova online) products may result in split sending.
We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an email to the email address provided by you at the time your order was placed. You will not be charged for any additional costs.
INSPECTION UPON DELIVERY
Upon delivery, please inspect the materials you received. If it appears that the products are not the way you order, please do not accept the items and reply to us in contact section which you will find in the bottom of our website.
RETURNS & CANCELLATIONSCANCELLING ORDER BEFORE DELIVERY
You may cancel any order free of charge and without giving us any reason, provided it has not yet been sent. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please check the status of your order.
You can request for cancellation of an order which is in the statuses as 'Require payment', 'Waiting for Payment', 'Payment Completed', 'Not yet shipped' or 'Preparing for sending'.
For your reference, until the 'Not yet Shipped' status, you may be able to get a prompt refund as soon as cancellation request is confirmed. Unavailable to apply cancellation when the order is on delivery.
Please request 'Return' when it's already delivered. Return and Exchange Requests are accepted within 7 days after being delivered. Once you apply for cancellation/return, you cannot withdraw the request for international shipping order.
RETURNING ORDERS AFTER DELIVERY – DEFECTIVE PRODUCTS
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. In the event your claim is justified, the purchase price and the shipping costs will be refunded.
If you inform us that you wish to return a product, we shall reimburse to you all payments received, without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may however choose to withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products.
REFUND INFORMATION
Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to us when you initiate the return so that we can refund the money directly to your account.
EVENTS OUTSIDE OUR CONTROLAn Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
a) We will contact you as soon as reasonably possible to notify you; and
b) Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.
OTHER IMPORTANT TERMSWe may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing.
Each of the paragraphs of these Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. We will not file a copy of the contract between us.
CHOICE OF LAW/JURISDICTIONYou agree that the Platform, Terms of Sale, and any dispute between you and elizarova online shall be governed in all respects by UK law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods.
Except where prohibited and without limitation to any statutory rights for consumers, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the Platform (including but not limited to the purchase of elizarova online products) shall be resolved individually, without resort to any form of class action, and exclusively in the competent courts of UK.
In case you have a complaint, please contact us via contact us page first. If you feel your complaint is not adequately addressed you can – but are not obliged to – use the Online Dispute Resolution (ODR) platform that you can access through http://ec.europa.eu/odr.
All claims shall be brought within one (1) year after the claim arises, to the extent allowed under applicable law.